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Denied Boarding? What are your Rights?

March 17, 2020forieducationNo Comments

In this material, we will talk more about the denied boarding and what you must know about your rights. The YourFlightRights foundation specialize in helping flight passengers to be well aware of their rights. In addition to that, you must know about your right to care in case of a denied boarding. 

In 2004 in Europe has been created Regulation 261 (EC 261) with the idea to establish common entitlements for flight passengers’ compensation and help in case of a denied boarding. The sum of the compensation may vary between 250 and 600 euro.

Besides the member states of the European Union, the Regulation includes Iceland, Norway, Switzerland, French Guiana and Martinique, Mayotte, Guadeloupe and Reunion, Saint-Martin, Madeira, Azores and Canary Islands and covers all of the flights departing from the European Union. It excludes the Faeroe Islands, the Isle of Man and The Channel Islands. If a flight departs outside the EU but should arrive in the EU, the Regulation would cover it only if the airline operating the flight is EU-based.

So, what does that mean?

Ø  If you travel from Sofia to Milan: both Bulgaria and Italy are members of the EU, so the flight is within the scope of the Regulation no matter the airline.

Ø  If you travel from Amsterdam to New York: the Netherlands is in Europe and the USA is not; despite the flight being operated by а non-European airline it is within the scope of the Regulation.

Ø  If you travel from Ottawa to Paris with Air France: the flight would be covered by the Regulation because Air France is European airline despite departing from а non-European country.

Ø  If you travel from Ottawa to Brussels with Air Canada: the flight is not covered by the Regulation because it departs from a non-European country with а non-European airlines.

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    Hey, traveler, do you know your passenger rights? We’ve created YourFlightRights to improve your awareness and to help you understand in a simple and accessible language about your rights as a passenger and the steps you should take in case you are in a situation of a delayed or canceled flight, denial of boarding or luggage problems.

     

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